Search found 977 matches

by pciccone
Sun Jan 13, 2019 4:24 pm
Forum: Troubleshooting
Topic: Unable to register (invalid first name)
Replies: 1
Views: 399

Re: Unable to register (invalid first name)

Hi.

Sorry for the inconvenience. That message happens if you enter a first name that is one single character. Please send me a screenshot of the registration window with your data in it. Do not post it in a public forum, please send it to reality at preta3d dot com.

Thank you.
by pciccone
Tue Jan 01, 2019 1:36 pm
Forum: Troubleshooting
Topic: I can't even get started
Replies: 9
Views: 426

Re: I can't even get started

I got the screenshot Jackie. Thank you.
by pciccone
Tue Jan 01, 2019 12:22 pm
Forum: Troubleshooting
Topic: I can't even get started
Replies: 9
Views: 426

Re: I can't even get started

No, I didn’t. What is your name?
by pciccone
Tue Jan 01, 2019 9:51 am
Forum: Troubleshooting
Topic: I can't even get started
Replies: 9
Views: 426

Re: I can't even get started

The email address is correct. I spelled it that way to avoid spammers. at = @, dot = .
by pciccone
Mon Dec 31, 2018 10:05 pm
Forum: Troubleshooting
Topic: Not able to activate Reality in DAZ
Replies: 13
Views: 2229

Re: Not able to activate Reality in DAZ

Sorry for the inconvenience. A name mismatch happens when you re-register the program and you spell your name in a different way it was registered the first time. You can find the exact way it was registered by using our support menu. If you can't find a solution, send me a screenshot of the registr...
by pciccone
Mon Dec 31, 2018 9:39 pm
Forum: Troubleshooting
Topic: I can't even get started
Replies: 9
Views: 426

Re: I can't even get started

Hi.

Sorry for the inconvenience. Please send me a screenshot of the transaction window with your data and I'll tell you what is the data mismatch. Please use reality at preta3d dot com

Thank you and Happy New Year.
by pciccone
Fri Dec 21, 2018 5:45 pm
Forum: Troubleshooting
Topic: Serial Number is incorrect
Replies: 8
Views: 810

Re: Serial Number is incorrect

Hi. Sorry about the issue. No, I don’t remember getting a screenshot. Can you send it to reality at preta3d dot com? The serial number is either sent to you via email, if you bought it via preta3d.com or it is in you DAZ account, if you bought it at DAZ. Idf you get asked for the registration when y...
by pciccone
Fri Nov 30, 2018 10:19 pm
Forum: Reality News
Topic: Reality/Luxrender updates and/or status(?)
Replies: 22
Views: 4413

Re: Reality/Luxrender updates and/or status(?)

Hi.

No, that's not possible. I'm working on a plan to update Reality but I'm not ready to share the details yet.

Soon though. I appreciate everybody's patience.
by pciccone
Sat Nov 10, 2018 3:24 pm
Forum: Troubleshooting
Topic: Valid serial Number Not Working
Replies: 3
Views: 608

Re: Valid serial Number Not Working

Hi. Sorry for the inconvenience but the numbers that you have received are valid. So, if there is an error that is because something in the registration data was entered incorrectly. Here are the common cases: - If you are upgrading from Reality 2 to Reality 4 then the Reality 2 registration screen ...
by pciccone
Thu Nov 08, 2018 7:38 am
Forum: Troubleshooting
Topic: Serial Number is incorrect
Replies: 8
Views: 810

Re: Serial Number is incorrect

It’s likely that you are entering the version 4 number into the version 2 screen, if you had a previous version of Reality.
In any case, please send me a screenshot of the Reality registration window with your data in it. You can use reality@preta3d.com.

Thank you.

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