Search found 988 matches

by pciccone
Tue Mar 19, 2019 2:39 pm
Forum: Troubleshooting
Topic: License for DS
Replies: 2
Views: 6

Re: License for DS

Hi.

Sorry abiut this. I’ll check into this.
by pciccone
Wed Mar 06, 2019 4:43 pm
Forum: Troubleshooting
Topic: Registration / License Key
Replies: 2
Views: 151

Re: Registration / License Key

Hi.

Your license number is in your DAZ account. We don't have it because, until you register it, we are not able to know it.

Thank you
by pciccone
Tue Feb 26, 2019 9:35 am
Forum: Troubleshooting
Topic: Error while registering - Customer Name mis-match
Replies: 1
Views: 179

Re: Error while registering - Customer Name mis-match

Hi.

You should have received an email with the license information when you purchased the program. In any case, you can retrieve your license information from the Support menu of our website.

Cheers.
by pciccone
Fri Feb 15, 2019 1:50 pm
Forum: Troubleshooting
Topic: Can't install R4.3 MacOS
Replies: 1
Views: 136

Re: Can't install R4.3 MacOS

Hi.
This issue is caused by Apple breaking compatibility with past applications. Fortunately there is an easy workaround. Please see this post:

viewtopic.php?f=23&t=660

Thank you.
by pciccone
Thu Jan 31, 2019 2:39 pm
Forum: Troubleshooting
Topic: Missing Universal Presets
Replies: 4
Views: 336

Re: Missing Universal Presets

Hi.

It could be an installation issue. Can you try re-installing Reality? No need to uninstall, just run the installer again and make sure to point it to the same location where Reality is now.

Cheers.
by pciccone
Tue Jan 22, 2019 1:26 pm
Forum: Tips, techniques, and recipes
Topic: Installing Reality on MacOS Sierra 10.12.1
Replies: 17
Views: 8229

Re: Installing Reality on MacOS Sierra 10.12.1

Sorry, I wouldn't know about that. Probably best to all that question on the DAZ Studio support forum.

Cheers.
by pciccone
Tue Jan 22, 2019 12:16 pm
Forum: Tips, techniques, and recipes
Topic: Installing Reality on MacOS Sierra 10.12.1
Replies: 17
Views: 8229

Re: Installing Reality on MacOS Sierra 10.12.1

Actually, let me make a correction. As we can see from the screen, you are trying to install reality 64-bit, but you are pointing to DAZ Studio 32-bit. That can’t be. The bigness of the programs must match. So, either install Reality 32-bit or point the installer to the 64-bit version of DAZ Studio....
by pciccone
Tue Jan 22, 2019 12:14 pm
Forum: Tips, techniques, and recipes
Topic: Installing Reality on MacOS Sierra 10.12.1
Replies: 17
Views: 8229

Re: Installing Reality on MacOS Sierra 10.12.1

Ok, that means that the installer could not find DAZ Studio in the location that you have selected. Double-check, find the right location and you should be all good to go,
by pciccone
Tue Jan 22, 2019 10:18 am
Forum: Tips, techniques, and recipes
Topic: Installing Reality on MacOS Sierra 10.12.1
Replies: 17
Views: 8229

Re: Installing Reality on MacOS Sierra 10.12.1

Hi.

Can you post a screenshot of the window?

Thank you.
by pciccone
Thu Jan 17, 2019 8:49 pm
Forum: Troubleshooting
Topic: Cannot Purchase - Site times out when checking out.
Replies: 1
Views: 190

Re: Cannot Purchase - Site times out when checking out.

Hi.

Thank you for trying the purchase and sorry for the inconvenience. This issue is usually something related to the browser. Try clearing the cache and/or using a different browser. Chrome or Firefox are generally the best.

Cheers.

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