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trying to order Reality4 upgrade

Posted: Fri Aug 19, 2016 3:33 pm
by eben@bestlulu.com
I just bought a upgrade with this SN. I thought it was an upgrade to Poser, but I seem to have gotten a Studio version which is fine, we'd like to have both.
The problem is that if this is a Reality for Studio SN, then we need to get an order# and SN for our Poser 3 version from you, where we bought it so we can upgrade.

I look forward to hearing from you as we would like to upgrade to Poser Reality4 asap

Re: trying to order Reality4 upgrade

Posted: Fri Aug 19, 2016 3:35 pm
by eben@bestlulu.com
sorry! i had submitted a SN which I won't post unless you want me to, which enabled me to buy the mentioned Reality 4, evidently for Studio

Re: trying to order Reality4 upgrade

Posted: Fri Aug 19, 2016 4:58 pm
by pciccone
Hi.
You can retrieve your license information form the Support menu of our website.

Cheers.

Re: trying to order Reality4 upgrade

Posted: Wed Oct 12, 2016 2:00 pm
by marslewis
Can't get a serial number for my purchased Reality 4 upgrade from 3. Filled in the license recovery support page but still have seen no email.. and yes I did check my spam folder. This is very frustrating.

Re: trying to order Reality4 upgrade

Posted: Wed Oct 12, 2016 3:30 pm
by pciccone
Hi.
Sorry for the inconvenience, we had to evacuate because of hurricane Matthew and we just re-gained electricity. We are going through the backlog as quickly as we can.
Please send me a PM message with your full name and email so that I can locate the transaction and send you your serial number.

Thank you.