Serial Number is incorrect

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Jibroni
Posts: 2
Joined: Wed Oct 17, 2018 3:34 pm

Serial Number is incorrect

Postby Jibroni » Wed Oct 17, 2018 3:40 pm

:( Don't know whats going on with this thing. I'm copying and pasting the information to register the product as given to me in the E-Mail and its still saying the serial number is incorrect. Whats going on?

pciccone
Site Admin
Posts: 1732
Joined: Mon Feb 25, 2013 6:25 pm

Re: Serial Number is incorrect

Postby pciccone » Wed Oct 17, 2018 4:34 pm

Hi,

Sorry for the inconvenience. The serial number is correct, you are entering something wrong.

Please contact me via email, reality at preta3d dot com, and send me a screenshot of the registration window with your data that you entered.

Cheers.
--
Paolo

bcharr
Posts: 3
Joined: Mon Nov 05, 2018 6:20 am

Re: Serial Number is incorrect

Postby bcharr » Thu Nov 08, 2018 6:32 am

Hi.
excuse me for my poor english.
I have tried all I could to solve a problem but... it doesn't work ! So I ask your help. I reinstalled my windows 10 system some days ago. I reinstalled the softwares I currently use but reality asked me for my srial number and my order reference (@ daz3D)
I provided both (found on my daz account) but I received the message : your licence key isn't correct. I tried several times but always the same answer.
can yuo tell me what I should do ?
Thanks a lot !

pciccone
Site Admin
Posts: 1732
Joined: Mon Feb 25, 2013 6:25 pm

Re: Serial Number is incorrect

Postby pciccone » Thu Nov 08, 2018 7:38 am

It’s likely that you are entering the version 4 number into the version 2 screen, if you had a previous version of Reality.
In any case, please send me a screenshot of the Reality registration window with your data in it. You can use reality@preta3d.com.

Thank you.
--
Paolo

bcharr
Posts: 3
Joined: Mon Nov 05, 2018 6:20 am

Re: Serial Number is incorrect

Postby bcharr » Fri Nov 09, 2018 2:23 pm

Thank you very much ! I do it immediatly !

bcharr
Posts: 3
Joined: Mon Nov 05, 2018 6:20 am

Re: Serial Number is incorrect

Postby bcharr » Wed Nov 14, 2018 5:49 am

I did it !
Thank you


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