Can't download - but only one version of the two I bought

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Markastellor
Posts: 2
Joined: Fri Apr 05, 2019 4:09 pm

Can't download - but only one version of the two I bought

Postby Markastellor » Fri Apr 05, 2019 4:26 pm

Hi, I just moved to a new computer. I bought reality for both Poser and Daz Studio and had them installed previously. I tried to download the programs and I discovered I wasn't registered. Found the serial numbers and the order numbers. Registered both. When I registered each I got a response that an email had been sent to me with the registration numbers. I did indeed get an email for the Poser version, but not for the Daz Studio version. So I tried to register again. I was very careful to make sure I used the correct order number and serial for the DAZ version. Same response. Still no email. I thought maybe I had been registered, but just hadn't received the email, so I tried to download the program, but it wouldn't accept my serial number. Can you help with this?

pciccone
Site Admin
Posts: 1791
Joined: Mon Feb 25, 2013 6:25 pm

Re: Can't download - but only one version of the two I bought

Postby pciccone » Sun Apr 14, 2019 12:01 pm

Hi.

Please contact me via personal message and give me your email and full name and I will look into it.

Thank you.
--
Paolo


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