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I can't even get started

Posted: Mon Dec 31, 2018 5:19 pm
by jackiemcc
I continually get name mismatch even though I have copied and pasted my name from my daz account.
I have tried many variations to no avail, automatic activation comes up as an option so my code is correct.

please help.

Re: I can't even get started

Posted: Mon Dec 31, 2018 9:39 pm
by pciccone
Hi.

Sorry for the inconvenience. Please send me a screenshot of the transaction window with your data and I'll tell you what is the data mismatch. Please use reality at preta3d dot com

Thank you and Happy New Year.

Re: I can't even get started

Posted: Tue Jan 01, 2019 9:32 am
by jackiemcc
the email address does not exist.
please supply full address.

Re: I can't even get started

Posted: Tue Jan 01, 2019 9:51 am
by pciccone
The email address is correct. I spelled it that way to avoid spammers. at = @, dot = .

Re: I can't even get started

Posted: Tue Jan 01, 2019 10:16 am
by jackiemcc
resent email - success!
just waiting for resolution now.

Re: I can't even get started

Posted: Tue Jan 01, 2019 11:49 am
by jackiemcc
did you get the email yet?

Re: I can't even get started

Posted: Tue Jan 01, 2019 12:22 pm
by pciccone
No, I didn’t. What is your name?

Re: I can't even get started

Posted: Tue Jan 01, 2019 12:49 pm
by jackiemcc
jackie mcclements

Re: I can't even get started

Posted: Tue Jan 01, 2019 12:50 pm
by jackiemcc
I'll send the screenshot again

Re: I can't even get started

Posted: Tue Jan 01, 2019 1:36 pm
by pciccone
I got the screenshot Jackie. Thank you.