Error while registering - Customer Name mis-match

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seraphinablue
Posts: 3
Joined: Thu Feb 21, 2019 9:17 pm

Error while registering - Customer Name mis-match

Postby seraphinablue » Thu Feb 21, 2019 9:23 pm

I've successfully registered my purchase before, but now on my new computer I can't seem to get it to register.
DAZ Studio 4.10.0.123
I can't provide a version number beyond 4 as I can't get past the registration screen.
Thank you

pciccone
Site Admin
Posts: 1793
Joined: Mon Feb 25, 2013 6:25 pm

Re: Error while registering - Customer Name mis-match

Postby pciccone » Tue Feb 26, 2019 9:35 am

Hi.

You should have received an email with the license information when you purchased the program. In any case, you can retrieve your license information from the Support menu of our website.

Cheers.
--
Paolo

seraphinablue
Posts: 3
Joined: Thu Feb 21, 2019 9:17 pm

Re: Error while registering - Customer Name mis-match

Postby seraphinablue » Sat Mar 23, 2019 9:04 pm

Yes, I've tried the support form on the website, but I never received an email with the information.

pciccone
Site Admin
Posts: 1793
Joined: Mon Feb 25, 2013 6:25 pm

Re: Error while registering - Customer Name mis-match

Postby pciccone » Sun Mar 24, 2019 7:15 am

Please send me an email with your information and I will send your your license.
--
Paolo

seraphinablue
Posts: 3
Joined: Thu Feb 21, 2019 9:17 pm

Re: Error while registering - Customer Name mis-match

Postby seraphinablue » Sun Mar 24, 2019 11:55 pm

Thank you! What email address should I send to and what information do you need?

pciccone
Site Admin
Posts: 1793
Joined: Mon Feb 25, 2013 6:25 pm

Re: Error while registering - Customer Name mis-match

Postby pciccone » Mon Mar 25, 2019 7:10 am

Use the private message in the forum. I need to know who you are, so that I can find your information. Also, the email that you used to register.
--
Paolo


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