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Error while registering - Customer Name mis-match

Posted: Thu Feb 21, 2019 9:23 pm
by seraphinablue
I've successfully registered my purchase before, but now on my new computer I can't seem to get it to register.
DAZ Studio 4.10.0.123
I can't provide a version number beyond 4 as I can't get past the registration screen.
Thank you

Re: Error while registering - Customer Name mis-match

Posted: Tue Feb 26, 2019 9:35 am
by pciccone
Hi.

You should have received an email with the license information when you purchased the program. In any case, you can retrieve your license information from the Support menu of our website.

Cheers.

Re: Error while registering - Customer Name mis-match

Posted: Sat Mar 23, 2019 9:04 pm
by seraphinablue
Yes, I've tried the support form on the website, but I never received an email with the information.

Re: Error while registering - Customer Name mis-match

Posted: Sun Mar 24, 2019 7:15 am
by pciccone
Please send me an email with your information and I will send your your license.

Re: Error while registering - Customer Name mis-match

Posted: Sun Mar 24, 2019 11:55 pm
by seraphinablue
Thank you! What email address should I send to and what information do you need?

Re: Error while registering - Customer Name mis-match

Posted: Mon Mar 25, 2019 7:10 am
by pciccone
Use the private message in the forum. I need to know who you are, so that I can find your information. Also, the email that you used to register.