Trouble to register off-line

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cheerverse
Posts: 1
Joined: Mon Dec 23, 2019 5:12 am

Trouble to register off-line

Postby cheerverse » Mon Dec 23, 2019 5:24 am

Dear Pret-a3D - Team,

I purchased Reality for DAZ Studio last Saturday but I currently have trouble to off-line activate it.

When I enter my registration data, I am asked to go to "http://preta3d.com/product-registration/" to register my product in oder to receive my activation code. But even though I enter my registration data and even get a 'success' page after doing so, I do not receive an E-Mail with the activation code. I entered the E-Mail with which I purchased Reality and I also checked my Spam-Folder, but even after a day's wait, there is no E-Mail.

It would be great if you could look into the matter.

Thanks a lot in advance and best wishes.

Edgar Achenbach

kolomona
Posts: 3
Joined: Tue Dec 24, 2019 4:55 pm

Re: Trouble to register off-line

Postby kolomona » Tue Dec 24, 2019 5:04 pm

I am having the same exact issue. I just purchased about 30min ago.
No email, nothing in spam.

I suspect that something is wrong with your email plugin.

If you could manually email the info to me that would be great.
Thank you

PayPal purchase 10-2205788
Transaction ID: 05365453TD0898924
kolomona@kolomona.com

pciccone
Site Admin
Posts: 1806
Joined: Mon Feb 25, 2013 6:25 pm

Re: Trouble to register off-line

Postby pciccone » Tue Dec 24, 2019 5:30 pm

Hi.

I’m sorry but the off line registration has been phased out. If you can, please register online.

If that is not possible then please contact me via email and I will process your refund is this is a recent purchase.

Thank you.
--
Paolo

kolomona
Posts: 3
Joined: Tue Dec 24, 2019 4:55 pm

Re: Trouble to register off-line

Postby kolomona » Thu Dec 26, 2019 1:26 pm

I am not trying to register via the offline method.

I am trying to register via the online method.

I am unable to register the plugin because I never received a Serial Number.

I did PM you with more information.

If you would rather me send you an email then please provide me with an email address and I will send you one.

I would prefer to use the product that I purchased rather than be refunded.

Thanks

kolomona
Posts: 3
Joined: Tue Dec 24, 2019 4:55 pm

Re: Trouble to register off-line

Postby kolomona » Thu Dec 26, 2019 1:57 pm

Ah, never mind. I got it now.

I purchased the Studio edition and was trying to get a license for the Poser edition.

It was my mistake, I should've been paying more attention.

Anyways, it's working now. Sorry for wasting your time.

Have a Happy New Year!

pciccone
Site Admin
Posts: 1806
Joined: Mon Feb 25, 2013 6:25 pm

Re: Trouble to register off-line

Postby pciccone » Thu Dec 26, 2019 5:12 pm

Hi.

I'm glad that you found the issue. Thank you for letting me know.

Cheers.
--
Paolo


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