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Trouble to register off-line

Posted: Mon Dec 23, 2019 5:24 am
by cheerverse
Dear Pret-a3D - Team,

I purchased Reality for DAZ Studio last Saturday but I currently have trouble to off-line activate it.

When I enter my registration data, I am asked to go to "http://preta3d.com/product-registration/" to register my product in oder to receive my activation code. But even though I enter my registration data and even get a 'success' page after doing so, I do not receive an E-Mail with the activation code. I entered the E-Mail with which I purchased Reality and I also checked my Spam-Folder, but even after a day's wait, there is no E-Mail.

It would be great if you could look into the matter.

Thanks a lot in advance and best wishes.

Edgar Achenbach

Re: Trouble to register off-line

Posted: Tue Dec 24, 2019 5:04 pm
by kolomona
I am having the same exact issue. I just purchased about 30min ago.
No email, nothing in spam.

I suspect that something is wrong with your email plugin.

If you could manually email the info to me that would be great.
Thank you

PayPal purchase 10-2205788
Transaction ID: 05365453TD0898924
kolomona@kolomona.com

Re: Trouble to register off-line

Posted: Tue Dec 24, 2019 5:30 pm
by pciccone
Hi.

I’m sorry but the off line registration has been phased out. If you can, please register online.

If that is not possible then please contact me via email and I will process your refund is this is a recent purchase.

Thank you.

Re: Trouble to register off-line

Posted: Thu Dec 26, 2019 1:26 pm
by kolomona
I am not trying to register via the offline method.

I am trying to register via the online method.

I am unable to register the plugin because I never received a Serial Number.

I did PM you with more information.

If you would rather me send you an email then please provide me with an email address and I will send you one.

I would prefer to use the product that I purchased rather than be refunded.

Thanks

Re: Trouble to register off-line

Posted: Thu Dec 26, 2019 1:57 pm
by kolomona
Ah, never mind. I got it now.

I purchased the Studio edition and was trying to get a license for the Poser edition.

It was my mistake, I should've been paying more attention.

Anyways, it's working now. Sorry for wasting your time.

Have a Happy New Year!

Re: Trouble to register off-line

Posted: Thu Dec 26, 2019 5:12 pm
by pciccone
Hi.

I'm glad that you found the issue. Thank you for letting me know.

Cheers.