IMPORTANT: read this before posting in this forum

Can't figure out how to solve an issue? Here is where to ask for help.
pciccone
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Joined: Mon Feb 25, 2013 6:25 pm

IMPORTANT: read this before posting in this forum

Postby pciccone » Mon Feb 29, 2016 6:11 pm

Hello.
When submitting a request for support please provide the following details:

- Your DAZ Studio full version number. For example: 4.8.0.59.
- The full version of Reality, including all the four digit groups. For example: 4.2.1.16527. See the About box for this information.
- The version of LuxRender that you use. For example: 1.5.1. See the About box for this information.
- Whether or not you are using GPU acceleration.
- A screenshot of the Render | Output page of Reality.
- A screenshot of the Render | Scene Configuration page of Reality .
- Your OS (Mac OS or Windows) and the exact version. Specify if you are running a 32 or 64 bit OS.
- What products you are using in the scene.
- If asking advice on materials provide screenshot of the material settings, including all the tabs (Alpha channel, Modifiers etc).
- If there is an issue with the quality of the image rendered, then provide a small image

This will help us understand the situation clearly and help you faster.

Thanks in advance
--
Paolo

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