When submitting a request for support please provide the following details:
- Your DAZ Studio full version number. For example: 220.127.116.11.
- The full version of Reality, including all the four digit groups. For example: 18.104.22.16827. See the About box for this information.
- The version of LuxRender that you use. For example: 1.5.1. See the About box for this information.
- Whether or not you are using GPU acceleration.
- A screenshot of the Render | Output page of Reality.
- A screenshot of the Render | Scene Configuration page of Reality .
- Your OS (Mac OS or Windows) and the exact version. Specify if you are running a 32 or 64 bit OS.
- What products you are using in the scene.
- If asking advice on materials provide screenshot of the material settings, including all the tabs (Alpha channel, Modifiers etc).
- If there is an issue with the quality of the image rendered, then provide a small image
This will help us understand the situation clearly and help you faster.
Thanks in advance
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