How to download purchased reality templates - email link expired

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SkewedReality
Posts: 1
Joined: Mon Mar 07, 2016 11:52 am

How to download purchased reality templates - email link expired

Postby SkewedReality » Sun Mar 20, 2016 10:51 am

Newbie question but I cannot find the answer anywhere. I purchased the V7 and Austrani Outfit templates and received emails with download links in them. But when I click on the links, it says "Sorry but your download link has expired." How do I download the purchased items? Thanks

pciccone
Site Admin
Posts: 1678
Joined: Mon Feb 25, 2013 6:25 pm

Re: How to download purchased reality templates - email link expired

Postby pciccone » Sun Mar 20, 2016 11:05 am

Hi.
The links expire after 48 hours. If you need a new one please contact me via private email giving me your name and order #. I will send you the purchase receipt again and you will be able to download.

Sorry for the inconvenience.
--
Paolo

PlatnumK
Posts: 85
Joined: Tue Mar 01, 2016 5:12 pm

Re: How to download purchased reality templates - email link expired

Postby PlatnumK » Sun Mar 20, 2016 6:37 pm

I have a question a long similar lines, what about if I no longer have the email with the order number

pciccone
Site Admin
Posts: 1678
Joined: Mon Feb 25, 2013 6:25 pm

Re: How to download purchased reality templates - email link expired

Postby pciccone » Sun Mar 20, 2016 8:10 pm

Then you contact me via email and give me your full name and what preset you purchased and I will find your order.

Cheers.
--
Paolo


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