installing upgrade to 4.0

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jauntea
Posts: 3
Joined: Sat Mar 05, 2016 10:45 am

installing upgrade to 4.0

Postby jauntea » Tue Jul 11, 2017 8:25 pm

I downloaded the file and tried to follow the directions to install when I did I got an error message that one file was missing so it couldn't install it. I found the file in the folder and clicked on it but it came back with the message that it didn't have a program to open it. I took a screen shot of the messages which I will try to attach to this message. Not sure where to go from here. So far my experience with Reality has been not good.
Attachments
Screen Shot 2017-07-11 at 8.11.12 PM.png

pciccone
Site Admin
Posts: 1647
Joined: Mon Feb 25, 2013 6:25 pm

Re: installing upgrade to 4.0

Postby pciccone » Tue Jul 11, 2017 10:30 pm

Hi.
This issue is caused by Apple breaking compatibility with past applications. Fortunately there is an easy workaround. Please see this post:

viewtopic.php?f=23&t=660

Thank you.
--
Paolo

jauntea
Posts: 3
Joined: Sat Mar 05, 2016 10:45 am

Re: installing upgrade to 4.0

Postby jauntea » Thu Jul 13, 2017 8:04 pm

I looked at the post but still can't install. The problem is that I have no idea where to find the Disc Utility so that I can complete the process. Forgive me for my ignorance about this.

pciccone
Site Admin
Posts: 1647
Joined: Mon Feb 25, 2013 6:25 pm

Re: installing upgrade to 4.0

Postby pciccone » Thu Jul 13, 2017 9:34 pm

Disk Utility is in the /Applications/Utilities folder
--
Paolo

jauntea
Posts: 3
Joined: Sat Mar 05, 2016 10:45 am

Re: installing upgrade to 4.0

Postby jauntea » Fri Jul 14, 2017 8:54 pm

I went to the Disk utility and clicked on the First Aid tab and ran that. Then I tried to run the installer but got the following message. Any other things I might try?
Attachments
Screen Shot 2017-07-14 at 8.53.06 PM.png


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