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Trouble with downloading Reality

Posted: Tue Dec 17, 2019 2:54 pm
by aarondc871
Hey there: so, I purchased reality for daz on the preta3d site, and I never received a receipt or license number or anything. When I click the widget to retrieve the license number, it says it sent an email but I have never received one. I'm kinda stuck in a loop that's not going anywhere with this. Any help would be appreciated.

Re: Trouble with downloading Reality

Posted: Tue Dec 17, 2019 4:27 pm
by pciccone
Hi.

Sorry for the inconvenience. If you never registered Reality before then the license will not be in our database. In any case, please email me at reality@preta3d.com with your full name and order detail and I will gladly help you retrieve your license. Where di you buy Reality?

Re: Trouble with downloading Reality

Posted: Tue Dec 17, 2019 6:08 pm
by aarondc871
From preta3d. I will email you soon. Thanks for responding.