Reality not working with Mac Daz Studio 4.10

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Frederick_P
Posts: 2
Joined: Mon Jan 23, 2017 7:25 pm

Reality not working with Mac Daz Studio 4.10

Postby Frederick_P » Fri Jul 13, 2018 9:46 am

I sent the following info to DAZ support and they told me that the problem was with Reality. My initial support request was:

Since I updated to Mac Sierra (10.13.5) Daz Studio no longer works. I see that it is still version 4.1. Is there an upgrade or fix to get this software working again?

They asked for the DAZ log file so they could troubleshoot the problem. Upon reviewing it, this was their response:
Your log file shows an error with Reality, and you can uninstall it to regain access to Daz Studio.
Unfortunately, this product is a brokered product and is beyond my support boundaries.
However, you can contact http://preta3d.com/support regarding your issue.
Please feel free to take a look at DAZ 3D's tech support boundaries:
https://helpdaz.zendesk.com/entries/124 ... al-Support

Let me know if Studio still has issues after uninstalling Reality.

So, can this be fixed and if not, what is the proper way to uninstall Reality?

PlatnumK
Posts: 91
Joined: Tue Mar 01, 2016 5:12 pm

Re: Reality not working with Mac Daz Studio 4.10

Postby PlatnumK » Sat Jul 14, 2018 6:21 pm

I can safely say that DAZ + Reality work fine on MacOS X High Sierra (10.13.5), Either your installation of Reality or DAZ Studio has got corrupted some how.

To completely remove Reality you need to delete the following folders -

Applications/Reality
Applications/DAZ 3D/DAZStudio4 64-bit/Plugins/Reality
Documents/Reality

And if you don't want to keep the ACL Database then also remove

Documents/Pret-a-3D

pciccone
Site Admin
Posts: 1714
Joined: Mon Feb 25, 2013 6:25 pm

Re: Reality not working with Mac Daz Studio 4.10

Postby pciccone » Sat Jul 14, 2018 8:05 pm

Thank you platnumk
--
Paolo

Frederick_P
Posts: 2
Joined: Mon Jan 23, 2017 7:25 pm

Re: Reality not working with Mac Daz Studio 4.10

Postby Frederick_P » Tue Jul 17, 2018 5:18 pm

Well Platnumk, it would appear that you are correct. After uninstalling Reality, Daz Studio still crashed. Now Daz is attempting to track down the real culprit. I suppose I will have to reinstall Reality when the problem is fixed. Now... where did I put that serial number?


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