Help - Change of Platforms

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dragondistillery
Posts: 1
Joined: Wed Jan 16, 2019 2:07 pm

Help - Change of Platforms

Postby dragondistillery » Wed Jan 16, 2019 2:10 pm

Hi,
I just switche platforms (Mac to Windows) and wanted to use reality with Daz on my new machine. Do I need to purchase a new copy of reality or can I download the windows version? How do I get my order number to do it? I tried the form on the website, and it says it emaiuled me the info - but never received anything.
Thanks!

pciccone
Site Admin
Posts: 1785
Joined: Mon Feb 25, 2013 6:25 pm

Re: Help - Change of Platforms

Postby pciccone » Thu Jan 17, 2019 12:05 am

Hi.
Your license entitles you to both versions so you can download the Windows version of Reality with your license. If you don’t have it then you can retrieve it. If you tried that option and you didn’t receive the license in email it can mean one of two things:

- the email address that you used today is not the one that was registered
- the email was sent but it has been trapped by your spam filter

Either way, please send me a personal message with your full name and email address that you might have used and the email where to send the license and I will send you a copy of the license.

Cheers.
--
Paolo


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