How do I get a refund?

Can't figure out how to solve an issue? Here is where to ask for help.
craniumzzz909
Posts: 3
Joined: Fri May 22, 2020 2:20 pm

How do I get a refund?

Postby craniumzzz909 » Sat May 23, 2020 9:38 am

deleted

pciccone
Site Admin
Posts: 1803
Joined: Mon Feb 25, 2013 6:25 pm

Re: How do I get a refund?

Postby pciccone » Sat May 23, 2020 11:00 am

Hello.

No problem in asking for a refund, this is the right forum. BTW, I did not abandon Reality. I released it as Open Source and I left development but I support my customers as before.

Please send me your information to reality@preta3d.com and I will take care of it.

Cheers.
--
Paolo

craniumzzz909
Posts: 3
Joined: Fri May 22, 2020 2:20 pm

Re: How do I get a refund?

Postby craniumzzz909 » Sat May 23, 2020 11:05 am

Sorry but I just worked out how to make it work. I'd gathered from the fix instructions that I had to put the fix scripts into the Poser content library but they actually have to go in the main Poser installation folder. It's working now. I was just about to delete my angry post when your reply appeared. Please accept my apologies and delete this thread. Thanks.

craniumzzz909
Posts: 3
Joined: Fri May 22, 2020 2:20 pm

Re: How do I get a refund?

Postby craniumzzz909 » Sat May 23, 2020 11:27 am

How do I get my serial number for Reality?

pciccone
Site Admin
Posts: 1803
Joined: Mon Feb 25, 2013 6:25 pm

Re: How do I get a refund?

Postby pciccone » Sat May 23, 2020 11:52 am

The server sends an email with all the details right at the time of purchase. If you did not see it, look in your slam folder. I will send you a copy manually.

Glad to see that you solved the issues with Poser. Unfortunately they have broken compatibility with past plugins. That should have happened.
--
Paolo


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