Reality 4.3.0 dowload issue

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mvazquez
Posts: 10
Joined: Sat Mar 05, 2016 2:23 pm

Reality 4.3.0 dowload issue

Postby mvazquez » Tue Jul 05, 2016 8:20 pm

Hello,
I don’t know if this has been covered elsewhere, or not, but I’m having trouble downloading the Reality 4.3.0 update. I get a “Page Not Found” error, and once it read my serial number and said I needed to post to the forums, so I hope that I’m in the right place!

From the About menu this is my current version; Reality plugin® version 4.2.1.16017

Thanks,
Marcos
Screen Shot 2016-07-05 at 7.16.17 PM.png

pciccone
Site Admin
Posts: 1712
Joined: Mon Feb 25, 2013 6:25 pm

Re: Reality 4.3.0 dowload issue

Postby pciccone » Tue Jul 05, 2016 9:21 pm

Hi Marcos.
Please send me a screenshot of the page with your data in it via personal mail. Do not post any license data in this public forum.
I will look into it right away.

Thank you.
--
Paolo

mvazquez
Posts: 10
Joined: Sat Mar 05, 2016 2:23 pm

Re: Reality 4.3.0 dowload issue

Postby mvazquez » Tue Jul 05, 2016 11:08 pm

Here is the screen where I submit the information, but it defaults to the page in the screenshot above.
Attachments
Screen Shot 2016-07-05 at 10.37.26 PM.png

pciccone
Site Admin
Posts: 1712
Joined: Mon Feb 25, 2013 6:25 pm

Re: Reality 4.3.0 dowload issue

Postby pciccone » Tue Jul 05, 2016 11:27 pm

Please send me via private email the screenshot of the page with your data in it, so that I can check if what you enter is correct.

Thank you.
--
Paolo

d32un3d
Posts: 1
Joined: Mon Sep 19, 2016 10:33 am

Re: Reality 4.3.0 dowload issue

Postby d32un3d » Mon Sep 19, 2016 10:36 am

I downloaded the update for Reality 4.3, but the file is loading as Reality 4.2 - any solution?

pciccone
Site Admin
Posts: 1712
Joined: Mon Feb 25, 2013 6:25 pm

Re: Reality 4.3.0 dowload issue

Postby pciccone » Mon Sep 19, 2016 11:03 am

You are installing the wrong version, meaning that you have multiple downloads, or the installer was not able to delete the old version. Also, it's possible that you have multiple installations of Poser and you install in one instance but then execute another version of Poser with the older Reality. The version that you download from the website is 4.3, no doubts about it.

Cheers.
--
Paolo

Sieneskil
Posts: 1
Joined: Fri Jan 20, 2017 5:15 am
Contact:

Re: Reality 4.3.0 dowload issue

Postby Sieneskil » Fri Jan 20, 2017 5:17 am

this update has critical bug fixes for the saving and loading of Automatic Presets and every Reality 4 user should update. The update is free.


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