If have purchased Reality and you need to re-download one or more installers please use the Reality download page.
You can use the form in this page to contact us with your inquiries.
We have a lot of information available in our Knowledge Base. Please browse it before opening a ticket. Chances are that you can find the solution to your questions in there.
If you can't find the solution to your issue in the Knowledge Base then we will gladly help in person.
Uninstalling Reality is easy. See this article in our Knowledge Base:
Uninstalling Reality 4 - Poser Edition
Please see this article form the Knowledge Base: Installer button disabled
Please see this article from the Knowledge Base: No Material Preview
Please see this article from the Knowledge Base: Reality absent from Studio menu
Most license issues are caused by small mistakes in the way the data are entered. Before submitting a ticket verify the following conditions:
If you still cannot find the issue the please submit the ticket and attach a screenshot of the registration window with your data in it.
Please provide a description of the steps necessary to reproduce the issue. If the software reported an error condition please write here the exact error message, as it appears on screen.
You can also upload screenshots that show the issue. That is generally the best way to illustrate what happened.
There is a limit of five files per submission and the total size cannot exceed 2MB.
Reality - Poser FAQ Reality - Studio FAQ Forums
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