Reality comes with a 90-day free technical support. After that period please post your inquiries in the Reality forums.
You can use the form in this page to contact us with your inquiries.
We have a lot of information available in our Knowledge Base. Please browse it before opening a ticket; chances are that you can find the solution to your questions in there.
If you can't find the solution to your issue in the Knowledge Base then we will gladly help in person.
Uninstalling Reality is easy.
See this article in our Knowledge Base: Uninstalling Reality 4 - Poser Edition
When the installer's buttons are not enabled it means that the selected destination is not compatible. This is generally caused by trying to install the 64-bit version of Reality with the 32-bit version of Poser
Please see this article form the Knowledge Base: Installer button disabled
We have a lot of information available in our Knowledge Base. Please browse it before opening a ticket. Chances are that you can find the solution to your questions in there.
If you have installed Reality, and it shows in the list of plugins in the About Installed Plugins window of DAZ Studio, but it does not show in the Render menu, then it's likely that there is an issue with DAZ Studio.
Please see this article from the Knowledge Base: No Material Preview
The lack of material preview is a symptom that there might be an issue with your installation of LuxRender. This is not likely to happen with Reality 4.1 and above, but for previous versions you will have to check your manual installation of LuxRender
No problem! We can send you a new copy. At any time you can retrieve your license by using the Support menu of our site. Look for the Retrieve your Reality license option.
Click here to go to that form.
Most license issues are caused by small mistakes in the way the data are entered. Before submitting a ticket verify the following conditions:
If you still cannot find the issue then please submit the ticket and make sure to:
If you need to send us large files please use Dropbox and paste a link to the file.
Accepted file types: jpg, png, zip, pdf, duf, pz3.
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