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IMPORTANT: read this before posting in this forum

Posted: Mon Feb 29, 2016 6:09 pm
by pciccone
Hello.
When submitting a request for support please provide the following details:

- Your Poser version and bitness (32-bit or 64-bit). Please note that Poser 9 and 10 are 32-bit only
- The localization of your Poser installation (English, German, Japanese ...)
- Whether or not you have installed any Service Release. If you have then please specify which one
- The full version of Reality, including all the four digit groups. For example: 4.2.1.16527. See the About box for this information.
- The version of LuxRender that you use. For example: 1.5.1. See the About box for this information.
- Whether or not you are using GPU acceleration.
- A screenshot of the Render | Output page of Reality.
- A screenshot of the Render | Scene Configuration page of Reality .
- Your OS (Mac OS or Windows) and the exact version. Specify if you are running a 32 or 64 bit OS.
- What products you are using in the scene.
- If asking advice on materials provide screenshot of the material settings, including all the tabs (Alpha channel, Modifiers etc).
- If there is an issue with the quality of the image rendered, then provide a small image

This will help us understand the situation clearly and help you faster.

Thanks in advance.