ER09: The serial number is incorrect

Can't figure out how to solve an issue? Here is where to ask for help.
Gianca66
Posts: 4
Joined: Tue Aug 27, 2019 7:33 am

ER09: The serial number is incorrect

Postby Gianca66 » Tue Aug 27, 2019 8:06 am

Hi, I've purchased via DAZ3D shop Reality 4.3 and find the serial number under my DAZ account but at the time of the registration I receive this message:
ER09:The serial number is incorrect
I've try the automatic registration and the manual registration method but the message is still the same.

No previous version of Reality were installed
My version of DAZ Studio is 4.11.0.383 Pro Edition 64bit
Macbook pro 2012, Mojave 10.14 64bit ios, 16GB ram
NVIDIA GeForce GT 650M 1024 MB

Need help please!!!!!

Giancarlo

PlatnumK
Posts: 117
Joined: Tue Mar 01, 2016 5:12 pm

Re: ER09: The serial number is incorrect

Postby PlatnumK » Thu Aug 29, 2019 6:00 pm

Did you use copy & paste or did you type the serial number in?

Gianca66
Posts: 4
Joined: Tue Aug 27, 2019 7:33 am

Re: ER09: The serial number is incorrect

Postby Gianca66 » Fri Aug 30, 2019 4:25 am

Copy & paste

PlatnumK
Posts: 117
Joined: Tue Mar 01, 2016 5:12 pm

Re: ER09: The serial number is incorrect

Postby PlatnumK » Fri Aug 30, 2019 6:26 am

Copy & Paste sometimes adds a space at the end, try typing in the serial number

Gianca66
Posts: 4
Joined: Tue Aug 27, 2019 7:33 am

Re: ER09: The serial number is incorrect

Postby Gianca66 » Fri Aug 30, 2019 12:56 pm

No spaces added, I've check all the time... but to be sure I've typed in the serial and it leaded to no changes.

"ER09: the serial number is incorrect"

Cap. letters and syntax are correct in the name and email... but I'm still unable to register my purchase....

PlatnumK
Posts: 117
Joined: Tue Mar 01, 2016 5:12 pm

Re: ER09: The serial number is incorrect

Postby PlatnumK » Fri Aug 30, 2019 2:55 pm

OK, the next think to check is to make sure its not being blocked by a firewall, If you still don't get any joy then it maybe time for Paolo to step in and see if he can help

Gianca66
Posts: 4
Joined: Tue Aug 27, 2019 7:33 am

Re: ER09: The serial number is incorrect

Postby Gianca66 » Sat Aug 31, 2019 2:49 am

I’ve disabled the antivirus and firewall as described in the installation’s instruction but no changes...
I’m waiting for Paolo’s reply....
Thanks for your help ;)


Return to “Troubleshooting”

Who is online

Users browsing this forum: No registered users and 20 guests