Can't retrieve serial number

Can't figure out how to solve an issue? Here is where to ask for help.
Posts: 3
Joined: Sun Nov 19, 2017 7:44 am

Can't retrieve serial number

Postby theogamepro » Sun Nov 19, 2017 7:48 am


I bough Reality 4.3 from the Daz3D store yesterday. I tried using the retrieve license ( on the Preta3d site, however I never get the e-mail with the serial number? Yes, I've checked spam aswell.

Anyone know how to get the serial number? I need it in order to be able to use Reality in Daz3D!


Site Admin
Posts: 1806
Joined: Mon Feb 25, 2013 6:25 pm

Re: Can't retrieve serial number

Postby pciccone » Sun Nov 19, 2017 8:33 am

If you bought the program from DAZ and you never installed it then we don’t have the serial number. DAZ doesn’t communicate sales data to its vendors. Your serial number is in your DAZ account, in the “My Serial Numbers” tab. Look there and you’ll find all that you need.

Thank you for purchasing Reality,

Return to “Troubleshooting”

Who is online

Users browsing this forum: No registered users and 4 guests