How can I report a bug or suggest a new feature?

Please use our BTS (Bug Tracking System). You will need to register for an account and wait until the account is enabled. From that point on you will be able to report your bugs. Please keep the following guidelines in mind in order to create the most effective and useful bug report:

  • Be precise. Vague descriptions like “It doesn't work” can't be used to understand the problem
  • Provide a step-by-step description for reproducing the problem. Think to be guiding somebody who doesn't know Studio and Reality well and to be doing that over the phone.
  • Do not post detailed information about your system but be complete. Something like: Mac OS 10.6, 12GB Ram. Or Windows 7, 8GB RAM, Radeon HD 5870 for GPU with 1GB RAM.

To report bugs or suggest new features use this link:http://preta3d.com/mantisbts/

Please note: each account can use a pseudonym but it must have your full name. You will get the chance to enter your name once the account has been created and you get the email confirmation. Anonymous accounts are not allowed. All information is kept confidential. Accounts are checked one by one by a person and the ones without names or with fictitious names will be immediately deleted.

how_can_i_report_a_bug_or_suggest_a_new_feature.txt · Last modified: 2015/01/08 06:05 by pciccone
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